Returns & Refund Policy

520HANDSOME | Return & Exchange Policy

～ Premium Quality × Luxury Service × Worry-Free Shopping ～

At 520HANDSOME, we understand that every handbag is a carefully chosen treasure. That’s why we are committed to offering not only luxury craftsmanship but also a seamless and worry-free shopping experience.

If you have any concerns about your purchase or need after-sales support, please feel free to contact us—we are here to provide you with the most attentive service!

1. Does 520HANDSOME offer returns and exchanges?

Yes! We want every customer to shop with confidence, so we offer the following return and exchange policies:
✅ In-stock items: If there is a quality issue, you may request a return or exchange within 7 days of receiving the product.
✅ Customized items: Since each custom handbag is uniquely crafted, we do not accept returns or exchanges unless there is a quality issue.

💡 Kind Reminder: Our handbags are made from genuine exotic leathers, and each piece of leather has its own natural texture and color variations. These are not defects but rather the unique beauty of luxury leather. We believe this is what makes each bag truly special!

2. Under what conditions can I request a return or exchange?

You may request a return or exchange under the following circumstances:
✔ The product has significant defects or quality issues (such as cracks, loose stitching, etc.).
✔ You received the wrong item (wrong style or color).

We maintain strict quality control standards, and every handbag is carefully inspected before shipping to ensure you receive a flawless luxury piece. If you encounter any issues, please contact us immediately, and we will resolve them as quickly as possible!

3. How do I request a return or exchange?

If you need to return or exchange an item, please follow these steps:
1️⃣ Contact Customer Support: Reach out to us within 7 days of receiving your item via email or live chat, and provide clear photos of the issue.
2️⃣ Approval & Confirmation: Our after-sales team will review your request within 1-2 business days and provide further instructions.
3️⃣ Return the Item: Once your return is approved, send the item back as instructed, ensuring it is unused and in its original packaging.
4️⃣ Refund or Exchange Processing: After receiving the returned item, we will process your refund or exchange within 3-5 business days.

💖 Helpful Tips:
    •    Please ensure your item is securely packaged to prevent damage during shipping.
    •    Refunds will be credited back to your original payment method, and processing time may vary depending on your bank or payment provider.

4. Why can’t customized products be returned or exchanged?

Each 520HANDSOME custom handbag is handcrafted exclusively for you based on your specific preferences.
We carefully select the finest exotic leathers to create a one-of-a-kind luxury piece that meets your expectations.

Because of their unique and personalized nature, custom-made items cannot be resold, so we cannot accept returns or exchanges unless there is a quality issue.
However, rest assured that our professional team will work closely with you throughout the customization process to ensure a flawless final product!

5. What if I have questions about my order?

 Whether you need assistance before purchasing, after receiving your item, or during use, our dedicated customer service team is here to help!

📩 Contact Us:
    •    Live Chat: Visit our website → Click on the chat icon in the lower right corner
    •    Email Support: support@520handsome.com ;  

💎 520HANDSOME – Luxury with Confidence!
We don’t just offer world-class craftsmanship—we also protect every customer’s trust with exceptional service.
At 520HANDSOME, every handbag is a timeless masterpiece. We look forward to sharing the beauty of luxury with you!